Returns Policy

Stingergirlz offers all of our customers a 100% satisfaction guarantee on all purchases.

Prior to returning any items, customers will need to contact customerservice@stingergirlz.com within 5 days of receipt of delivery date and request a "Return Authorization Number (RA#)."

We CANNOT accept returns without a proper "Return Authorization Number."

When requesting an RA#, please provide your name, order number, order date, what you would like to return, daytime telephone number, and reason for return.

Returns must be postmarked within 20 days of delivery date. All delivery dates are kept on file here at Stingergirlz. Returns accepted and/or received after 20 days will receive an exchange or in store credit only.

Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first.

Stingergirlz will not accept any returned merchandise without a valid RA#.

Return merchandise to:

Stingergirlz Inc.

Att: Returns Dept

125 Old Grove Road, Suite 9-443

Oceanside, CA 92057

(Return Auth #)

Stingergirlz will not be obligated to accept any returns of product submitted more than 60 days after shipment of such products to customer, excluding returns of defective product.

RA#'s have a validity period of 30 days from the date of issue.

Restocking Fees

* Non-defective merchandise returned to Stingergirlz for any reason other than a miss-ship of product will be subject to a 20% restocking fee.

* Product must be received by us in original condition and within 30 days of our shipping date, or it CANNOT be accepted for return.

Exchanges

* We will happily exchange any of our products that you purchase for any reason.

* However, if you are exchanging a product due to wrong product ordered, wrong size, wrong color, wrong type, etc., or because you are not satisfied with the product, you will be charged our standard shipping cost of $8.95 for UPS Ground to have the exchanged product shipped back to you.

* If you wish to have upgraded shipping, we can do so; however, you will be charged for that upgraded shipping cost.

Visit our shipping policy for those costs.

* If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.

* If a product is being exchanged due to a manufacturers defect, we will exchange that product for you and you will NOT be charged for shipping it back to you.

Hidden Cameras

* All our hidden nanny cameras are special order items and are NOT subject to cancellations or returns.

* Due to the nature of this product line, returns for hidden nanny cameras will only be accepted if the camera has a manufacturers defect, or if it is damaged upon shipment to the customer.

* In which case the product will be repaired or replaced, and shipped back to the customer.

* All returns must be authorized by Stingergirlz before product(s) is returned.

* All products must be returned in the original packaging.

* Special exceptions for returning your order MAY be made on a CASE-BY-CASE basis.

* We will NOT accept returns because the product is "too big", "too small", "does not fit in with the area", etc.

* If you have questions about a specific camera, please contact us by phone or email.

* If a return is authorized for a refund, the item(s) being returned are subject to deductions for shipping costs and a 25% restocking fee.

IMPORTANT

* The product(s) must be returned in resaleable condition with all original packaging, accessories, and accompanying literature.

* If we receive your product without the accompanying accessories and documentation, you will not get a refund or in store credit.

* If you lost something that goes with your order, you can not return it.

Videos

* There will not be any refunds given for returned videos.

* If you are not happy with your video, you may still return it, but you will receive in store credit only. No refunds on videos.